Goods are despatched to New Zealand from the Safe-Life despatch centre in Melbourne via the most economical means. Customers will be given a tracking number once goods are despatched. Freight costs and delivery times will be determined and quoted prior to shipping. Any duties or other costs that may be incurred in New Zealand are the customer’s responsibility.
Should the goods prove unsuitable and you would like to return them for a refund you need to notify us by email at sales@safelife.co.nz. as soon as practicable and return the goods within 30 days as evidenced by the date appearing on the delivery despatch docket or invoice. The customer is responsible for return freight charges and all goods must be returned in ‘as new’ condition with all packaging and accessories. If you have any difficulties one of our sales team will be able to help.
A twelve (12) month warranty period is offered except where otherwise stated. This warranty policy accommodates defects in material and workmanship. Proof of purchase must be provided including a detailed description of the perceived fault. Where a fault is confirmed by our technical department the faulty product will, at our discretion be repaired or replaced. Safe-Life will be responsible for the freight cost only for return of product from Safe-Life to the customer.
The products available for purchase from Safe-Life are to be self-installed and maintained by the purchaser (owner) and the ongoing maintenance and testing is solely the owner’s responsibility.
The supplier has no control or means of surveillance in relation to the installation, programming and continuous ongoing reliable operation of the product or the service the product may require to operate (i.e., nurse call system, battery quality or power source).
While the products available at Safe-Life will help provide independence and assist in the supervised care of a person, these devices shall not be considered as life saving devices. Safe-Life accepts no liability for the loss of property or personal injury, loss of income, or any other liability that should result from a device failing to operate.
Alerting Devices Australia P/L T/A Safe-Life
5/270 Lower Dandenong Rd,
Mordialloc, VIC, Australia 3195
We supply to Australia and New Zealand
